At RLTZ, we want you to feel confident in every piece you wear. If something’s not quite right, we’ll make it easy to sort.
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Returns
You have 14 days from the delivery date to request a return.
- Items must be unworn, unwashed, and in original condition
- Tags must be attached
- Returns must be shipped back within 7 days of your return approval
📦 We do not cover return shipping costs unless the item is faulty.
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Exchanges
Want a different size or style?
We recommend returning your item for a refund and placing a new order. This ensures you don’t miss out — our drops move fast.
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No Returns
- Sale items (including limited-time discounts)
- Items marked “Final Sale”
- Stickers, gift cards, and underwear.
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Refunds
- Refunds are processed back to your original payment method within 5–10 business days after we receive and inspect the return.
- You’ll get an email when your refund is issued.
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Faulty or Wrong Item?
If your item arrived damaged or incorrect, email us @ customer@rltz.xyz with:
- Your order number
- A photo of the item
- A short description of the issue
We’ll make it right.
📧 Questions?
Reach out anytime: customer@rltz.xyz