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🔒 Privacy Policy
Effective Date: 09/05/2025 (DD/MM/YYYY)
At RLTZ, we care about your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
1.
What Information We Collect
When you interact with our website, we may collect:
🛒 When You Place an Order:
- Name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed securely via third-party providers like Stripe or PayPal)
🌐 When You Browse the Site:
- IP address
- Browser type and version
- Device type
- Pages viewed and time spent on site
- Cookies and tracking technologies
2.
How We Use Your Information
We use your data to:
- Process and deliver your orders
- Communicate with you (order confirmations, support, etc.)
- Send marketing emails (only with your consent)
- Improve our website and customer experience
- Comply with legal obligations
3.
Sharing Your Information
We do not sell your data.
We may share your information with:
- Payment processors (e.g., Stripe, PayPal)
- Shipping partners (e.g., Royal Mail, DHL)
- Marketing platforms (e.g., Mailchimp, Meta Ads)
- Analytics services (e.g., Google Analytics)
These partners only access the data they need and are required to protect your privacy.
4.
Cookies
We use cookies to:
- Remember your preferences
- Track site usage (e.g., Google Analytics)
- Serve relevant ads (e.g., Facebook Pixel)
You can control cookies via your browser settings.
5.
Your Rights (GDPR Compliance)
If you’re located in the UK or EU, you have the right to:
- Access the data we hold on you
- Request correction or deletion of your data
- Withdraw consent for marketing at any time
- File a complaint with your local data protection authority
To exercise your rights, contact us at customer@rltz.xyz
6.
Data Retention
We retain order and account data for legal and tax purposes, but will not keep your data longer than necessary.
7.
Third-Party Links
Our site may link to other websites (e.g. Instagram, TikTok). We are not responsible for the privacy practices of those sites.
8.
Security
We take reasonable steps to protect your personal data, including HTTPS encryption and secure payment processing.
9.
Changes to This Policy
We may update this policy. If we do, we’ll post the new version here with the updated date.
10.
Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
📧 customer@rltz.xyz
6.
Data Retention
We retain order and account data for legal and tax purposes, but will not keep your data longer than necessary.
7.
Third-Party Links
Our site may link to other websites (e.g. Instagram, TikTok). We are not responsible for the privacy practices of those sites.
8.
Security
We take reasonable steps to protect your personal data, including HTTPS encryption and secure payment processing.
9.
Changes to This Policy
We may update this policy. If we do, we’ll post the new version here with the updated date.
10.
Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
📧 customer@rltz.xyz